Privacy Policy

Our Privacy Policy - your rights, your information and how we use it

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact, you to let you know.


Who we are

We are PGS Law LLP a law Firm based in South Shields, Tyne and Wear.

This Privacy Policy applies to PGS Law LLP.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;

FAO Data Protection Officer, Bill Dryden
20 – 22 Waterloo Square,
South Shields,
Tyne and Wear

NE33 1AW


Information we collect and use

Information about you that we collect, and use includes:

·    Information about who you are e.g. your name, date of birth and contact details

·    Information connected to your business with us e.g. your bank account details, personal data

·    Information about your contact with us e.g. meetings, phone calls, emails / letters

·    Information that is automatically collected e.g. via cookies when you visit one of our websites

·    Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it’s needed to provide the service you have requested or to comply with our legal obligations

·    Information you may provide us about other people e.g. joint applicants or beneficiaries for services you have with us

·    Information on children e.g. where a child is named as a beneficiary/party by a parent or guardian on their behalf. In these cases, we will collect and use only the information required to identify the child (such as their name, age, gender)

What are cookies?

A cookie is a small file – it’s saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example - they will remember you've visited our website or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information, so you don't have to keep entering it.

Cookies also let us know which pages of our website you visited; they help us develop and market our services. They also help us track enquiries.

·    Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)

·    Session cookies - these expire when you close your web browser

You will be asked to provide your consent for us to use cookies upon every visit to our website. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Where we collect your information

We may collect your personal information directly from you, or from a variety of sources, including:

·    an application form for a service

·    phone conversations with us

·    emails or letters you send to us

·    meetings with one of our Fee Earners

·    registering for one of our events e.g. retirement events or webinars

·    participating in research surveys to help us understand you better and improve our services

·    our online services such as websites, social media and mobile device application ('Apps')

We may also collect personal information on you from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

·    you have given us your permission [consent] to send you information about services offered by various parts of PGS Law LLP and / or selected third parties we have chosen to work with which we believe may be of interest and benefit to you

·    it’s necessary to provide the service you have requested e.g. if you wish to sell or purchase a property, we will require some personal information including your name, address, date of birth, bank account details

·    it’s necessary for us to meet our legal or regulatory obligations e.g. to send you details of our service, tell you about changes to Terms and Conditions or for the detection and prevention of fraud

·    it’s in the legitimate interests of PGS Law LLP e.g. to deliver appropriate information and guidance so you are aware of the options that will help you gain the best outcome from our service; where we need to process your information to better understand you and your needs, so we can send you relevant communications about your case

·    it’s in the legitimate interests of a third party e.g. sharing information with your employer

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our services.

If you require further information regarding our lawful basis for processing personal data, then please do not hesitate to contact is using the contact details set out above.

Who we may share your information with

We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.'

These third parties include:

·    Your adviser or employer

·    Organisations we have chosen to support us in the delivery of the services we offer to you and other customers e.g. research, consultancy or technology companies; or companies who can help us in our contact with you, for example an internet service provider

·    Our regulators and Supervisory Authority e.g. the Solicitors Regulation Authority (SRA), the Information Commissioner’s Office for the UK (the ICO)

·    Law enforcement, credit and identity check agencies for the prevention and detection of crime

·    HM Revenue & Customs (HMRC)

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure and we will carry out appropriate Due Diligence on those whom we share your data with to ensure they too have sufficient safeguards in place.

Where your information is processed

The majority of your information is processed in the UK.

However, some of your information may be processed by us or the third parties we work with outside of the EEA, including countries such as the United States, New Zealand and India.

Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third-party suppliers and do regular checks to ensure they meet these obligations.

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our services while you are a client.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet. However, this is generally for a period of six years.

Your individual rights

You have several rights in relation to how PGS Law LLP uses your information. They are:

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.

Right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for your information to be deleted or removed if there is not a compelling reason for PGS Law LLP to continue to have it.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.


Right to data portability

You can ask for a copy of your personal information for your own purposes to use.  In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. For example, if you were moving your business to another legal provider.

Right to object

You can object to PGS Law LLP processing your personal information.

Rights related to automatic decision making including profiling

You have the right to ask PGS Law LLP to:

·    give you information about its processing of your personal information

·    carry out regular checks to make sure that our automated decision making, and profiling processes are working as they should.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please visit our Contact us page, select 'Make a complaint' and we will do our utmost to make things right.

If you are still unhappy, you can complain to the Information Commissioners office by telephoning their helpline on: 0303 123 1113.

Talk to one of our advisors

0191 456 0281

Make an enquiry


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