Unhappy with the service? Contact Complaints

Complaints

If you are not satisfied with the service, we have provided.

At PGS Law we aim to provide a high-quality service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If, however, you would like to make a formal complaint, then please refer your complaint to Mr W J Dryden, our Client Care Partner. This should be done when you discover the cause of complaint. Your complaint can include a complaint about your bill and there may be a right to object to the bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974.

You should allow us at least 8 weeks in which to resolve your complaint. After 8 weeks you will be entitled to have your complaint considered by the Legal Ombudsman if you are a member of the public, a very small business, a charity, a club or a trust. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

Cause for complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

A complaint to the Legal Ombudsman must be made:

Within six months of receiving our final response to your complaint
and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact it at:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Write: Legal Ombudsman PO Box 6167 Slough SL1 0EH

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PGS Law is the trading name of PGS Law LLP a limited partnership registered in England & Wales under no OC372923. Authorised and regulated by the Solicitors Regulation Authority.

The notarial practice of William Joseph Dryden is regulated through the Faculty Office of the Archbishop of Canterbury.

For the purpose of notarial services, the standard Terms and Conditions and Privacy Notice of PGS Law LLP do not apply, instead they are replaced by the following Notary Public Terms and Conditions and Notary Public Data Protection and Privacy Notice.

SRA No. 567216